Your Water Meter is Getting a Technology Upgrade

Bringing Smart Technology to Your Water Meters

Our Board of Directors is excited to provide you with the latest tools and technologies to put the power in your hands and provide access to your water information at your convenience.

Through more than $2 million in federal grants received by the U.S. Department of Interior Bureau of Reclamation, Moulton Niguel is upgrading our meter technology as part of our “Advanced Metering Infrastructure” (AMI) program to help customers save water and money.

  • Completed successful pilot program, installing more than 9,000 smart meters on all our recycled water and irrigation customers, all our commercial and multi-family customers, and to 1,800 residential customers.
  • Final phase of our smart meter program implementation will include the installation of approximately 45,600 smart meters for our remaining residential customers.
  • This project is expected to save more than 500 million gallons of water every year!

Smart Meters, Smart Water Use

The upgraded meter technology will help proactively detect water leaks, improve operations, and enable all customers to monitor their hourly water usage through MyWater MNWD, our online customer portal.

What’s In It For Me?

  • 24/7 secure web portal and app
  • Monitor hourly water usage
  • Review water usage trends
  • Receive alerts about potential leaks in your home
  • Avoid unintentional high water consumption
  • View and pay bills
  • Access money-saving water rebates
  • Learn about water efficiency programs
  • Enroll in paperless billing

The ability to view daily insights and get proactive notifications can save water and money. For example, if there’s a high volume of water used in the middle of the night, it could indicate there’s a potential leak at your home. Customers could sign up to receive a leak alert, and if you’ve signed up to receive push notifications through our mobile app, you’ll be able to get the notification right on your phone.

How Do I Access This Information?

Sign up for our customer portal, MyWater MNWD, to monitor your hourly water usage data and sign up for leak alerts.

  • Sign up online at mywater.mnwd.com or…
  • Download the app through the App Store (on your Apple device) or Google Play (on your Android device)

What Can I Expect?

  • Moulton Niguel has hired Ferguson Waterworks to support the smart meter installation for all of our customers.
  • A Ferguson technician will install an upgraded radio to your current water meter.
    • This process is generally complete within 15 minutes.
    • You are not required to be home during the installation.
    • No interruption of water service is expected during the installation.
  • We would greatly appreciate it if you can ensure your meter box is clear of any clutter or landscaping before we make the upgrade.
  • You will be notified the day your installation has been completed.

*Note: For your safety and security, every Moulton Niguel employee and contractor carries a picture ID card, will be wearing a company uniform, will arrive in a company vehicle, and will never ask to enter your home.

Questions?

If you have any questions about our smart meter program and what to expect, please email or call our Customer Service department at customerservice@mnwd.com or (949) 831-2500.

Frequently Asked Questions

Who is the vendor that is installing the smart meter technology on my water meter?

Moulton Niguel Water District has hired Ferguson Waterworks Meter & Automation Group (Ferguson) to support the District’s implementation of smart meter technology to all customers. Ferguson specializes in meter installations, specifically smart meter integration, and has completed more than 250 successful installation projects. Trained professionals will be installing the technology to your water meter.  

What exactly are you installing on my water meter?

A Ferguson technician will be in your neighborhood, at your water meter, to install an upgraded radio to your current water meter. This process is generally complete within 15 minutes. 

For your safety and security, every Moulton Niguel employee and contractor carries a picture ID card, will be wearing a company uniform, will arrive in a company vehicle, and will never ask to enter your home. 

 

Do I need to be home during the installation?

As we are conducting work on the water meter located outside of your home,  you are not required to be home during the installationWe would greatly appreciate it if you can ensure your meter box is clear of any clutter or landscaping before we make the upgrade. 

Will my water service be interrupted?

No interruption of water service is expected during the smart meter upgrade. 

Should I be concerned about radio frequency?

There are no proven adverse health effects from this system. We care about our customers and the communities we serve. The radio waves emitted by these devices are a minuscule fraction of what we already experience in the ambient environment from our cell phones, laptops, microwaves, etc. 

These devices are “asleep” up to 99% of the time, “waking up” only to transmit a data point and then turning off again. On average, 99.999% of smart meters transmit for less than one minute per day. 

Numerous industry and independent studies have shown smart meter technology to be very safe. In fact, smart meter devices, at a distance of 10 feet, has only 1/100th of the radio frequency field of that emitted by a laptop computer. Likewise, cell phones, Wi-Fi transmitters and microwave ovens also emit a much greater radio frequency density.

For more information and to view the results of studies performed on smart meters, visit sensus.com/rf. 

After the upgraded radio has been installed, how do I read my meter? 

Your water usage information can now be viewed through our online customer portal, MyWater MNWD. Available 24/7, you can view and pay your bills, review water usage trends, access money-saving water rebates, learn about water efficiency programs, and enroll in paperless billing. 

Our secure web portal and app enables our customers to view reports and insights, so you don’t have to wait for your monthly bill to realize how much water you have used over the last few weeks. 

How do I sign up for the customer portal, MyWater MNWD?

You can sign up online by visiting mywater.mnwd.com or download the app through the App Store (on your Apple device) or Google Play (on your Android device). While in the app store, just search for the name “MyWater MNWD” or “Moulton Niguel” and our app will show up.  

To sign up, you will need your account number, zip code, and a valid email address.  

 

How do I sign up for leak alerts?

First, you will need to be signed up for our customer portal, MyWater MNWD. Once you sign up, log in to your account, and then follow these steps:  

  1. Click “My Account” on the top menu bar 
  2. Click “Settings” on the left menu bar  
  3. Click “Notification Preferences” on the left menu bar  
  4. Enter your email address on the type of notification you would like to receive (Billing, Connect Me, Services, Leak Alerts)  

How do I get leak alert notifications right on my phone?

To receive direct notifications on your mobile device, you will need to enable “push notifications” through the MyWater MNWD app.  

When you first download the MyWater MNWD app, you will be prompted to opt into to receive push notifications.  

If you did not elect to receive push notifications at the initial download, you can also do so at a later date. To do so, please follow the directions below on your mobile device: 

  • Settings > MyWater MNWD > Notifications >  Allow Notifications   
  • Settings > Apps > MyWater MNWD > Notifications > Show Notifications  
How can I view my hourly water usage data?

First, you will need to be signed up for our customer portal, MyWater MNWD. Once you sign up, log in to your account, and then follow these steps:  

  1. Click “Usage” on the top menu bar
  2. With the options located on the right hand side, you can view your hourly, daily, and monthly water usage
  3. Select the period of time you would like to view