Your Smart Meter

Smart Meter Technology for All Customers

Our Board of Directors are proud to provide you with the latest tools and technologies to put the power in your hands and provide access to your water information at your convenience.

Through more than $2 million in federal grants received by the U.S. Department of Interior Bureau of Reclamation, Moulton Niguel upgraded your meter technology as part of our “Advanced Metering Infrastructure” (AMI) program to help customers save water and money.

We have completed our smart meter program implementation, which included the installation of approximately 54,600 smart meters. This project is expected to save more than 500 million gallons of water every year!

The upgraded meter technology will help proactively detect water leaks, improve operations, and enable all customers to monitor their hourly water usage through MyWater MNWD, our online customer portal.

What Are the Benefits?

  • 24/7 secure web portal and app
  • Monitor hourly water usage
  • Review water usage trends
  • Receive alerts about potential leaks in your home
  • Avoid unintentional high water consumption
  • View and pay bills
  • Access money-saving water rebates
  • Learn about water efficiency programs
  • Enroll in paperless billing
smart meter

The MyWater MNWD Portal grants customers the ability to view daily water use, pay bills online, and sign up for leak alerts that can help save water and money. Customers can sign up to receive push notifications through our mobile app so important messages, like leak alerts, can be sent directly to your phone.

customer portal app

How Do I Access This Information?

Sign up for our customer portal, MyWater MNWD, to monitor your hourly water usage data and sign up for leak alerts.

  • Sign up online at mywater.mnwd.com or
  • Download the app through the App Store (on your Apple device) or Google Play (on your Android device)

Questions?

If you have any questions about our smart meter program, please email or call our Customer Service department at customerservice@mnwd.com or (949) 831-2500.

smart meter technology

An upgraded radio was installed to your current water meter. Smart water meters collect water use information just as a manually read meter does. The fundamental advantage is they read every hour and transmit those reads wirelessly every few hours.

There are no proven adverse health effects from this system. The radio waves emitted by these devices are a minuscule fraction of what we already experience in the ambient environment from our cell phones, laptops, microwaves, etc. 

These devices are “asleep” up to 99% of the time, “waking up” only to transmit a data point and then turning off again. On average, 99.999% of smart meters transmit for less than one minute per day. 

Numerous industry and independent studies have shown smart meter technology to be very safe. In fact, smart meter devices, at a distance of 10 feet, has only 1/100th of the radio frequency field of that emitted by a laptop computer. Likewise, cell phones, Wi-Fi transmitters and microwave ovens also emit a much greater radio frequency density.

For more information and to view the results of studies performed on smart meters, visit sensus.com/rf. 

Your water usage information can now be viewed through our online customer portal, MyWater MNWD. Available 24/7, you can view and pay your bills, review water usage trends, access money-saving water rebates, learn about water efficiency programs, and enroll in paperless billing. 

Our secure web portal and mobile application enables our customers to view reports and insights, so you don’t have to wait for your monthly bill to realize how much water you have used over the last few weeks. 

You can sign up online by visiting mywater.mnwd.com or downloading the mobile application through the App Store (on your Apple device) or Google Play (on your Android device). While in the App Store or Google Play, just search for the name “MyWater MNWD” or “Moulton Niguel” and our app will show up.  

To sign up, you will need your account number, zip code, and a valid email address.  

Once you have signed up for the MyWater MNWD customer portal, you will automatically be enrolled in leak alerts. The leak alerts will go to the email you used to sign up for the customer portal.

To receive direct notifications on your mobile device, you will need to enable “push notifications” through the MyWater MNWD app.  

When you first download the MyWater MNWD app, you will be prompted to opt into to receive push notifications.  

If you did not elect to receive push notifications at the initial download, you can also do so at a later date. To do so, please follow the directions below on your mobile device: 

  • Settings > MyWater MNWD > Notifications >  Allow Notifications   
  • Settings > Apps > MyWater MNWD > Notifications > Show Notifications  

First, you will need to be signed up for our customer portal, MyWater MNWD. Once you sign up, log in to your account, and then follow these steps:  

  1. Click “Usage” on the top menu bar
  2. With the options located on the right-hand side, you can view your hourly, daily, and monthly water usage
  3. Select the period of time you would like to view hourly water usage
hourly water usage