Privacy Policy

Effective May 31, 2013

Thank you for visiting Moulton Niguel Water District’s (“District”) website. Because you use our services, we want you to understand how we’re using information and how you can protect your privacy.

Our Privacy Policy explains:

  • How your information may be disclosed;
  • The information we collect;
  • How we use that information;
  • Your ability to access and update your information;
  • The security of information provided to us;
  • Your rights and responsibilities as a user of the District’s website; and
  • The District’s rights and responsibilities regarding its website.

Information Subject to California Public Records Act and Other Legal Requirements

As a governmental agency, we are subject to the California Public Records Act. (California Government Code Sections 6250-6277.) Some of the information we collect, or that you submit, becomes a public record. Under certain circumstances, we may be required to disclose such public records under the California Public Records Act and/or other legal requirements.

We may also disclose information as required in response to a court order, in response to a subpoena, or in response to law enforcement or regulatory agency requests.

Information We Collect

We collect information to help us understand how to better serve you. Some information is collected and stored automatically, while other information is only collected when you submit it to us.

Information we collect automatically

We use Google Analytics (http://www.google.com/analytics/) to collect and track information each time you visit our website. This information includes, but is not limited to:

  • Your Internet Protocol Address
  • Your geographical location;
  • Your Internet browser, operating system, and network provider;
  • Whether you access our website through a computer or mobile device (which may also provide us your phone number);
  • The referral website through which you accessed our website (e.g. a search engine such as Google);
  • The date and time in which you access our website;
  • The webpages you access within our website;
  • The forms and documents you access within our website;
  • The number of times you have visited our website;
  • The length of time you spend on our website; and
  • The pages on which you enter and exit our website.

The information we automatically collect does not personally identify you.

Our web host, WordPress.org, will also place “cookies” on your computer/device to cache information. “Cookies” are data files stored on your computer used to verify who you are. The District is not responsible for the data automatically collected by WordPress.org and we refer you to WordPress.org’s privacy policy at http://wordpress.org/about/privacy/. However, you may be able to delete “cookies” from your computer and may have the ability to turn off the collection of “cookies.” By turning off the collection of cookies, you risk limited or disrupted access to our website.

Information you provide us

In some circumstances, you may submit, and we may collect and store, your personally identifiable information. This information includes, but is not limited to:

  • Your name;
  • Your address;
  • Your telephone number;
  • Your e-mail address;
  • Your account number with us;
  • Your financial institution and bank account number;
  • A scanned image of your check;
  • Your Social Security number; and
  • Your driver’s license number.

This information is not automatically collected when you visit the website. It is only collected if you provide it to us by creating an account or filling out one of the forms on our website.

Further, some personal information may be stored on the third-party website www.wufoo.com (“Wufoo”). We use Wufoo to create the forms imbedded in our website.

The District is not responsible for Wufoo’s acts, omissions, or the security of Wufoo’s website. For more information on Wufoo, please visit Wufoo’s privacy policy at http://www.wufoo.com/privacy/.

Finally, we also include links to outside social media websites such as Pinterest and Facebook. The Moulton Niguel Water District is not responsible for any data sent to these websites and we encourage you to refer to those websites’ privacy policies.

E-mails

When you use our “contact us” link or comment section, you fill out an online form that generates an e-mail. Please note that we cannot guarantee the security of e-mails. Use caution in providing personal information under the “contact us” link or in any e-mails to the District. E-mail correspondence may also be subject to the disclosure requirements of the California Public Records Act.

How we use information we collect

We collect information so that we can understand how customers use our website. This allows us to improve our website and provide you with the following electronic services:

  • Online billing and payment;
  • Automatic payment from your bank account;
  • Continuous service agreements;
  • Customer record changes;
  • Pressure test applications; and
  • Residential customer start/stop service requests.
  • General information updates

We do not sell electronically collected personal information or share it for commercial reasons. We only use this personal information to provide the service for which it was originally collected.

Ability to alter your information

Within our website, you will have the ability to update and review your account information.

Security

The security of your information is important to us. We strive to protect our customers from unauthorized access to, unauthorized alteration of, or unauthorized disclosure of information we hold. To protect customer information, we use Secure Sockets Layer (“SSL”) encryption technology and a dedicated server.

The District will never send you an e-mail requesting you to validate personal information. The District will never ask you to update your social security number, date of birth, or driver’s license number via e-mail.

Despite our best efforts, the District cannot guarantee that your personally identifiable information will never be disclosed inconsistently with this Privacy Policy.

Website links to other websites are not covered by this Privacy Policy

As mentioned above, we provide links to third-party websites. Also, information provided in our internal forms may be shared, submitted, or stored with third-party websites. Once you access a third-party website, or submit information in a form that is shared, submitted, or stored with a third-party website, you are no longer subject to this Privacy Policy. Instead, you are subject to the privacy policy of that third-party website. You use these third-party websites, or submit information to third-party websites, at your own risk.

Moulton Niguel Water District endorses no third-party websites

The District is not responsible for the content of any third-party website whatsoever. Any opinions, advice, statements, services, offers, or other information or content expressed or provided by third parties, do not necessarily state or reflect those of Moulton Niguel Water District and will not be used for advertising or product endorsement purposes.

Disclaimer of Liability

Neither Moulton Niguel Water District, nor its employees, agents, or individual board members, shall be liable for any improper or incorrect use of the information described and/or contained in the District’s website and the District assumes no responsibility for anyone’s use of the information. Under no circumstances shall the District, its employees, its agents, or its individual board members be liable for any direct, indirect, incidental, special, exemplary, or consequential damages, however caused and on any theory of liability, arising out of the use of this website. This disclaimer of liability applies, but it not limited to, loss of use, loss of data, loss of profits, personal or business interruption, failure of performance, error, omission, deletion, defect, delay in operation or transmission, computer virus, communication line failure, or theft, destruction, or unauthorized access to, alteration of, or use of a record.

Disclaimer of Warranties and Accuracy of Data

The data on the District’s website has been produced and processed from sources believed to be reliable. However, no warranty, express or implied, is made regarding the accuracy, adequacy, completeness, legality, reliability, or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. All information on the District’s website is provided on an “as is” basis.

The District expressly disclaims any and all other warranties including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses, and non-infringement of proprietary rights.

By using the District’s website, you expressly agree that you use the District’s website at your own risk. The District does not warrant that its website, or the services provided on the website, will be uninterrupted or error free.

Children

No portion of the District’s website requiring the collection of personal information is geared toward children. Accordingly, we will never request personal information from minors and we require that any user under the age of 18 refrain from submitting personal information. In the unlikely event that the District requests the information of minors, the District will always require prior parental consent. The District is not responsible for the use of its website by any minor. The District is not responsible or liable for any unsolicited information (personal or otherwise) provided to the District by a person under the age of 18.

Contacting the District about this website or Privacy Policy

If a user finds any errors or omission on this website, it may contact the District at:

Moulton Niguel Water District
27500 La Paz Road
Laguna Niguel, CA 92677-3489
(949) 831-2500

You may also contact the webmaster at webmaster@mnwd.com.

Changes

Our Privacy Policy may be periodically revised. Moulton Niguel Water District will post any privacy policy changes on this website. By using Moulton Niguel Water District’s website and services, you consent to this Privacy Policy as it exists at the time of use.

Revised: August 5, 2016