Adjustment Request
A request for an adjustment of charges for a bill with consumption that exceeds Tier 3 of the customer’s calculated water budget. Find out more
below.
What’s an Adjustment?
Bill Adjustment Request: A request for an adjustment of charges for a bill with consumption that exceeds Tier 3 of the customer’s calculated water budget. To request a Bill Adjustment, see below.
For more about Adjustments:
Doesn’t sound like what you are looking for? To read about water budget modification requests
click here.
Bill Adjustments:
It is the responsibility of the customer to contact the District to request an adjustment of their water bill through the Adjustment Form. Please submit the Adjustment Form within 90 days of your high bill for a bill adjustment. It is the responsibility of the customer to contact the Customer Accounts Department to make any payment arrangements if payment cannot be made in full at the time payment is due. Any approved adjustment will be issued as a credit on a future water bill within two billing cycles.
Common reasons to request an Adjustment:
- Repair of a Leak – such as a toilet issue, irrigation, or a pinhole leak in the home
- New Landscape Establishment – New California Friendly Landscapes (new plants must be installed between November and April)
- New Customer
- Irrigation Timer Malfunction
- Pool Fill (allowed only when the Water Shortage Contingency Plan is not in effect)