Bill Adjustment Request: A request for a one-time adjustment of charges for a bill over allocation due to unintentional water use.
To request a Bill Adjustment, see below.
For more about Adjustments:
Doesn’t sound like what you are looking for? To read about variance requests click here.
It is the sole responsibility of the customer to contact the District to request an adjustment of their water bill through the Adjustment Form. Customers must complete the Adjustment Form within 30 days of their high bill. All approvals are contingent on water consumption coming back down within budget within two billing cycles of the leak repair date. Customers must keep accounts in good standing to avoid incurring any additional fees or charges. It is the responsibility of the customer to contact the Billing Department to make any payment arrangements if payment cannot be made in full at the time payment is due. Any approved adjustment will be issued as a credit on a future water bill.
A customer may request an adjustment of one bill for a single issue.
Examples of reasons to file an Adjustment: