At MNWD, we strive to provide you with exceptional service and we have made it simple to start and stop service. In order to help us provide you with the best possible service, please note the following:
Notice of at least one (1) business day is required to start or stop service. These services are performed 8:00 a.m. – 5:00 p.m. Monday through Friday, except on holidays
Certain cities, such as Aliso Viejo, Dana Point, Laguna Hills, and Mission Viejo are only partially serviced by MNWD. If you are not sure if MNWD provides water and sewer service to your residence, please call a Customer Service Representative at (949) 831-2500, or check our service area map
For non-residential customers, please call a Customer Service Representative at (949) 831-2500 to start and/or stop service
In order to establish service in your name, you will need to provide the following:
date you would like to start or stop service
service address
mailing address (if applicable)
contact phone number
government issued identification number
A non-refundable $15 service establishment fee will be applied to your first bill
MNWD offers a Continuous Service Agreement for owners of rental properties. To sign up, please contact a Customer Service Representative at (949) 831-2500
You will be responsible for all charges until MNWD is notified that service is no longer required in your name
MNWD does not transfer service. If you are moving, please request to stop service at your old address and request to start service at the new address (two separate forms are required)
