Our Pledge to our Community

The TAP Initiative looks to strengthen transparency efforts, civic engagement and community participation among all stakeholders

TAP into Us!

We are committed to maintaining an open, honest, and transparent dialogue with customers. We work hard every day to maintain the trust of our local community, and we pledge to provide safe and reliable water services.

Let Us Know How We Can Improve!

We are dedicated to offering a number of community resources that allow customers to be in direct communication with the District. From customer tools and programs, to 24/7 service, we want to be as accessible to our customers as possible.

Reach Out to Us with Your Questions!

We are devoted to being an active participant in our community. You can often find us visiting schools, community events and hosting free public workshops and events – all while promoting water efficiency and answering your questions.

Get involved and Let Us Know How We Can Expand our Participation in the Community! 

Reinforcing our long-standing commitment to serve in the best interest of our customers, our Board of Directors took action at the Aug. 16, 2017 Board Meeting to launch the TAP Initiative. The TAP Initiative, which stands for TransparencyAccess, and Participation, focuses on increasing transparency, expanding community participation and strengthening relationships with all our stakeholders.

The TAP Initiative comes on the heels of a historic year in the water industry, where California experienced extreme drought conditions, first-ever water reduction mandates, and permanent water use restrictions. Through these unprecedented circumstances, MNWD customers responded extremely well and demonstrated high levels of efficiency. Using this as a foundation, the TAP Initiative will build on the District’s history and commitment to service, while expanding opportunities for community participation and dialogue.

To commence the TAP Initiative, key objectives include forming a TAP Advisory Group, increasing transparency efforts and providing broader awareness of District activities. This will enable the District to engage with its customers through expanded communications, and encourages members of the community to remain informed and actively participate in District programs. Through the formation of the TAP Advisory Group, which will comprise of community leaders and members who serve on the District’s Citizens’ Advisory Committee, the District looks to further invite input and feedback on its services and programs on an ongoing basis.

“Solidifying their commitment to their customers and the community is a commendable action by the Moulton Niguel Water District Board of Directors,” said Howard Revier, member of the District’s Citizens’ Advisory Committee who was in attendance and expressed interest in joining the TAP Advisory Group. “It is reflective of the many outstanding community programs and services that the Moulton Niguel Water District provides.”

The MNWD Board of Directors typically meet the third Monday and Wednesday of each month at 8:30 a.m. and the third Thursday of each month at 6:00 p.m. at the MNWD office in Laguna Niguel. To stay informed of District activities or for more information about the District’s TAP Initiative, please visit www.mnwd.com or connect with the District on social media via @MNWDWater.

Don’t take our word for it, hear what customers have to say!