District’s customer portal, MyWater MNWD, honored for technology innovation
Moulton Niguel Water District, which recently received the state’s highest environmental and economic award, continues to earn recognition for its customer service tools and innovation. The District was recently honored by Government Technology for its online customer portal, MyWater MNWD.
“We’re incredibly honored to accept this award and will continue to find new ways to serve our customers,” said Moulton Niguel President Brian Probolsky. “Moulton Niguel is committed to developing cost-effective tools and technologies that improve service and save our customers money.”
As part of its 2019 Special Districts Program, Government Technology honored Moulton Niguel within its Technology Innovation Citizens category, which recognizes special districts that have utilized technology to improve service delivery to citizens. Additionally, it highlights special districts who continue to enhance user experience, accelerate access to services, and improve overall service to the customers they serve.
“In everything that we do, our customers come first,” said Moulton Niguel Director Duane Cave. “We want to make it easy for our customers to interact with their water district.”
Moulton Niguel’s award-winning customer portal, MyWater MNWD, empowers customers to take control of their water usage decisions. Available 24/7, customers can view and pay their bill, review water usage trends, access money-saving water rebates, learn about conservation programs, and enroll in paperless billing. First launched two years ago, more than 45 percent of the District’s customers have enrolled in the portal.
Moulton Niguel has established itself as a leader in water technology innovation. Last fall, Amazon honored Moulton Niguel Water District for best practices in cloud innovation – the only water district in the world to receive such recognition. The agency has also been recognized by the WaterNow Alliance with its Impact Award for accelerating innovative and sustainable water solutions.
In 2017, Moulton Niguel Water District was honored with the Association of California Cities – Orange County’s “Golden Hub of Innovation Award” for using water data tools to save customers nearly $20 million in recycled water costs.
Moulton Niguel Water District provides high-quality drinking water, recycled water and wastewater treatment services to customers in Aliso Viejo, Laguna Niguel, Laguna Hills, Mission Viejo, San Juan Capistrano and Dana Point. A leader in environmental protection, Moulton Niguel maintains the lowest average bill in South Orange County.