Commercial and Irrigation Customers Variance and Adjustment Request

Every MNWD customer has unique water needs.  In 2011, the District implemented the Water Budget Based Rate Structure (WBBRS).  The rate structure calculates an individualized water budget for each customer account based on they type of customer class.  The approach is intended to encourage efficient use of water.  The rate structure applies to all customer classes within the District.  Customers that use water in excess of their water budget are charged a higher rate.  The District’s rate structure rewards efficient water use and helps reduce water waste.

The District’s Water Budget Based Rate Structure is intended to recover the proportionate cost of providing water service and to allocate to potable and recycled water irrigation customers (irrigation customers) who place the greatest demands on the District’s potable water and recycled water systems.  Any usage in excess for a customer’s total water budget results in additional costs that their higher demand places on the system.  This usage, in excess of a customer’s total water budget, is reflected in charges in Tiers 2, 3 and/or 4.  In certain limited circumstances, the District may grant a billing adjustment for the qualified reasons as specified in the Variance Adjustment and Allocation Policy.  When an adjustment is made, the billing units of water charged in Tiers 3 and/or 4, may be recalculated at the Tier 2 rate.

It is the sole responsibility of the customer to contact the District to request variances and adjustments water budget through a Residential Variance Adjustment Form.

Variances to Allocations:

  • Increased Number of Employees
  • Increased Landscape Area

Acceptable proof will be required for each variance request at the discretion of the District.  Acceptable proof to receive a variance to the default water budget includes, but is not limited to, site plans.

An approved variance will become effective with the bill following the date the District approves the Commercial Variance Adjustment form. An approved variance request will increase the base allocation (Tier 1), and will be determined on a case-by-case basis.

Any irrigation customer providing falsified information to the District may be liable for back charges.  Bill calculations based on falsified information will be recalculated with corrected customer account details.

One-Time Adjustments:

  • Pool Fill
  • Leak Repair
  • New Landscape Establishment – New California Friendly Landscapes (new plants must be installed between November and April)
  • Courtesy Adjustments – New Customer

We’re committed to making sure everyone has a personalized water budget that provides the water necessary to meet their efficient needs.  If your needs are different than your allocation or you need a one-time bill adjustment, please complete the Commercial Variance Request Form below.

Click here to read the Variance Adjustment & Allocation Policy.

If you are unable to complete the online application, you may download a PDF version and submit it by mail. Click here to download the PDF version.  Please mail the form to Moulton Niguel Water District, 27500 La Paz Road, Laguna Niguel, CA 92677.

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