Conservation Team Helps Customers Become Water-Efficient

September 1, 2011 -- Using less water is easy, and MNWD has a dedicated team of conservation professionals that works one-on-one with our customers all year round to help them save money by becoming more water efficient and reducing water waste.

MNWD’s Customer Service Department includes a team of customer service representatives and conservation experts that educate customers about how to use water wisely.

Together, the group leads MNWD’s gardening workshops, attends community events, coordinates regional rebate programs and responds to customer phone calls and emails about water budgets and water use. The group also conducts Home Savings Surveys upon request to review customers’ water-use practices and identify steps to reduce waste and increase efficiencies.

The conservation team recently hand-measured all city parks, median strips and hillsides in the District’s service area to determine water budgets for our municipal customers, and conducted more than 125,000 reviews of residential accounts to identify customers who may be at risk of exceeding their water budgets. The team then launched a comprehensive outreach campaign to work with those customers to help reduce their water use and lower their water bills.

The conservation team also practices water-efficiency outside of work. In addition to holding a number of certifications, our staff regularly experiments with different native plants and irrigation and water-conservation devices in their homes so they can make recommendations to our customers. Their understanding of gardening, plant types and plumbing make the conservation team a great asset to our customers, and one you should call upon if you’re looking at ways to become more water wise. To contact the conservation team, please call (949) 831-2500.